Functional Consultant & Problem Solver
I'm a passionate ERP functional consultant specialising in NAV and Business Central systems, with a love for implementing and maintaining high-impact ERP systems. My approach combines technical expertise with creative thinking to deliver systems that are both powerful and maintainable.
With extensive experience in project management, product ownership, and process optimisation gained during my tenure at the Royal Horticultural Society (RHS), I have successfully managed a diverse range of business products, including ERP reimplementation and comprehensive process refinement. I have developed and executed testing strategies in collaboration with finance and retail business teams, ensuring end-to-end quality assurance. As an effective communicator, I excel at managing relationships with both internal and external customers, fostering collaboration among stakeholders, and utilising data analysis and visualisation tools to inform key business decisions. My contributions to various initiatives, such as E-commerce integration and the implementation of a Gift Card system, have consistently delivered ongoing business value.
Lead analyst looking after our Retail and Finance ERP system, along with the data inside of it. Providing, training, 2nd line support, project support. Acting as Product Owner, Functional Consultant, and BA.
Introduction to ERP support, provide training and 2nd Line Support. Continuously upskilling and taking on more responsibility.
Second Class Honours. Focused on Phonetics and Statistical Analysis of large spoken corpora.
Built a series of reports based on inventory and purchasing information in order for the retail teams to better understand item performance and sales and to make more informed decisions on purchasing and replenishment.
Worked on a small team looking at Business Processes, Training, Data Manipulation, Functional Support for a large scale upgrade project.
Worked on Project team creating a new Eccomerce environment and integrating it with our NAV18 ERP system.
Yearly whilst working at the RHS I have been responsible for building, setting up, and maintaing the Point of Sales systems for the retail presence at the RHS Chelsea Flower Show.